:root {
  --bg: #f6f5f2; --panel: #ffffff; --ink: #1d2327; --muted: #67707a; --line: #e3e1dc;
  --accent: #1f5f8b; --accent-soft: #e6eff6; --good: #2e7d4f; --warn: #b26a00; --bad: #b3261e;
  --good-soft: #e7f3ec; --warn-soft: #fbf0df; --bad-soft: #fbe9e7;
  font-family: "Inter", system-ui, -apple-system, "Segoe UI", sans-serif;
  font-size: 14px; color: var(--ink); background: var(--bg);
}
* { box-sizing: border-box; }
body { margin: 0; display: grid; grid-template-columns: 216px 1fr; min-height: 100vh; }
a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }
nav.side { background: #18232c; color: #cfd8df; padding: 20px 14px; display: flex; flex-direction: column; gap: 2px; }
nav.side .brand { color: #fff; font-weight: 700; font-size: 16px; padding: 4px 10px 18px; letter-spacing: .2px; }
nav.side .brand small { display: block; font-weight: 400; color: #8fa1ae; font-size: 12px; margin-top: 2px; }
nav.side a { color: #cfd8df; padding: 8px 10px; border-radius: 6px; display: flex; justify-content: space-between; }
nav.side a:hover { background: #22323e; text-decoration: none; }
nav.side a.on { background: #2b4050; color: #fff; }
nav.side .count { background: #b26a00; color: #fff; border-radius: 10px; padding: 0 7px; font-size: 12px; }
nav.side .who { margin-top: auto; font-size: 12px; color: #8fa1ae; padding: 10px; }
nav.side .who button { background: none; border: 0; color: #cfd8df; padding: 0; cursor: pointer; font: inherit; text-decoration: underline; }
main { padding: 24px 32px 48px; min-width: 0; }
h1 { font-size: 22px; margin: 0 0 4px; }
h2 { font-size: 15px; margin: 0 0 12px; }
.sub { color: var(--muted); margin: 0 0 20px; }
.grid { display: grid; gap: 16px; }
.g4 { grid-template-columns: repeat(4, 1fr); }
.g2 { grid-template-columns: 1fr 1fr; }
.g3-1 { grid-template-columns: 2fr 1fr; }
.card { background: var(--panel); border: 1px solid var(--line); border-radius: 10px; padding: 16px 18px; min-width: 0; }
.kpi .label { color: var(--muted); font-size: 12px; text-transform: uppercase; letter-spacing: .4px; }
.kpi .value { font-size: 26px; font-weight: 650; margin: 4px 0 2px; }
.kpi .note { color: var(--muted); font-size: 12px; }
table { width: 100%; border-collapse: collapse; }
th { text-align: left; font-weight: 600; color: var(--muted); font-size: 12px; text-transform: uppercase; letter-spacing: .3px;
     padding: 8px 10px; border-bottom: 1px solid var(--line); white-space: nowrap; background: var(--panel); position: sticky; top: 0; }
td { padding: 8px 10px; border-bottom: 1px solid var(--line); vertical-align: top; }
tr:hover td { background: #fafaf8; }
td.num, th.num { text-align: right; font-variant-numeric: tabular-nums; }
.table-wrap { overflow: auto; max-height: calc(100vh - 210px); border: 1px solid var(--line); border-radius: 10px; background: var(--panel); }
.pill { display: inline-block; padding: 1px 8px; border-radius: 10px; font-size: 12px; font-weight: 600; white-space: nowrap; }
.r-High { background: var(--bad-soft); color: var(--bad); }
.r-Must { background: var(--bad); color: #fff; }
.r-Medium { background: var(--warn-soft); color: var(--warn); }
.r-Low { background: var(--good-soft); color: var(--good); }
.r-Win-back { background: var(--accent-soft); color: var(--accent); }
.done { color: var(--good); font-weight: 600; }
.muted { color: var(--muted); }
.small { font-size: 12px; }
.flag { background: var(--warn-soft); border: 1px solid #efd9b4; color: #6b4300; border-radius: 8px; padding: 10px 12px; margin-bottom: 16px; }
.flag ul { margin: 4px 0 0; padding-left: 18px; }
.flash { background: var(--good-soft); border: 1px solid #c6e2d1; color: var(--good); padding: 8px 12px; border-radius: 8px; margin-bottom: 16px; }
form.filters { display: flex; gap: 8px; align-items: center; margin-bottom: 14px; flex-wrap: wrap; }
input, select, textarea { font: inherit; padding: 7px 9px; border: 1px solid #cfccc5; border-radius: 6px; background: #fff; color: var(--ink); }
textarea { width: 100%; min-height: 70px; }
button, .btn { font: inherit; background: var(--accent); color: #fff; border: 0; border-radius: 6px; padding: 7px 14px; cursor: pointer; }
.btn.ghost, button.ghost { background: #fff; color: var(--ink); border: 1px solid #cfccc5; }
.form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px 12px; }
.form-grid label { display: flex; flex-direction: column; gap: 4px; font-size: 12px; color: var(--muted); }
.form-grid label.check { flex-direction: row; align-items: center; gap: 6px; color: var(--ink); font-size: 13px; }
.full { grid-column: 1 / -1; }
.timeline { list-style: none; margin: 0; padding: 0; }
.timeline li { padding: 10px 0; border-bottom: 1px solid var(--line); }
.timeline .meta { color: var(--muted); font-size: 12px; }
.kind { text-transform: capitalize; font-weight: 600; }
.bar { height: 8px; background: #ecebe7; border-radius: 4px; overflow: hidden; }
.bar > span { display: block; height: 100%; background: var(--accent); }
.deadline { display: flex; justify-content: space-between; align-items: baseline; padding: 6px 0; border-bottom: 1px solid var(--line); }
.deadline b { font-size: 20px; }
.pager { display: flex; gap: 10px; align-items: center; margin-top: 12px; }
.login { max-width: 360px; margin: 12vh auto; }
.login-body { display: block; }
nav.side .navlinks { display: flex; flex-direction: column; gap: 2px; flex: 1; }
nav.side .brand { display: flex; justify-content: space-between; align-items: center; gap: 8px; }
.menu-btn { display: none; background: #2b4050; color: #fff; border: 0; border-radius: 6px; padding: 7px 12px; font: inherit; font-size: 13px; }
.page-help { float: right; font-size: 12.5px; color: var(--muted); border: 1px solid var(--line); border-radius: 14px; padding: 3px 10px; margin: 0 0 8px 12px; background: var(--panel); }
.page-help:hover { text-decoration: none; color: var(--accent); border-color: var(--accent); }
.grid > * { min-width: 0; }
td.nowrap, .nowrap { white-space: nowrap; }
nav.side .navhead { color: #8fa1ae; font-size: 11px; text-transform: uppercase; letter-spacing: .6px; padding: 18px 10px 6px; }
.st-active { background: var(--good-soft); color: var(--good); }
.st-draft { background: #ecebe7; color: var(--muted); }
.st-paused { background: var(--warn-soft); color: var(--warn); }
.st-done { background: var(--accent-soft); color: var(--accent); }
.msg { white-space: pre-wrap; background: #fafaf8; border: 1px solid var(--line); border-radius: 8px; padding: 12px 14px; font-size: 13px; line-height: 1.5; }
.sms { background: #e9f2ec; border-radius: 14px 14px 14px 4px; max-width: 360px; border: 0; }
.steps td input, .steps td select { width: 100%; }
.chips { display: flex; flex-wrap: wrap; gap: 6px 14px; }
.chips label { font-size: 13px; color: var(--ink); flex-direction: row; align-items: center; gap: 5px; display: flex; }
.toolbar { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.warnbox { background: var(--warn-soft); border: 1px solid #efd9b4; color: #6b4300; border-radius: 8px; padding: 10px 12px; margin-bottom: 16px; }
code { background: #f0efea; padding: 1px 5px; border-radius: 4px; font-size: 12px; }
.st-scheduled { background: var(--accent-soft); color: var(--accent); }
.st-published { background: var(--good-soft); color: var(--good); }
.st-partial, .st-failed { background: var(--bad-soft); color: var(--bad); }
table.cal { table-layout: fixed; }
table.cal th { text-align: center; position: static; }
table.cal td { height: 116px; padding: 6px; border: 1px solid var(--line); vertical-align: top; }
table.cal td.other { background: #fafaf8; color: #b4b2ab; }
table.cal td.today .daynum { background: var(--accent); color: #fff; border-radius: 10px; display: inline-block; padding: 0 7px; }
.daynum { font-size: 12px; font-weight: 600; margin-bottom: 4px; }
.keydate { font-size: 11px; font-weight: 600; color: var(--bad); margin-bottom: 4px; }
a.chip { display: block; font-size: 12px; padding: 4px 6px; border-radius: 6px; margin-bottom: 4px; line-height: 1.3; text-decoration: none; }
a.chip small { display: block; font-size: 10.5px; opacity: .8; }
fieldset[disabled] { opacity: .75; }
.checklist { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px 16px; }
.checklist a { display: flex; gap: 10px; align-items: flex-start; color: var(--ink); padding: 6px 4px; border-radius: 6px; }
.checklist a:hover { background: #fafaf8; text-decoration: none; }
.checklist a.ok { color: var(--muted); }
.checklist small { display: block; color: var(--muted); font-size: 12px; }
.tick { flex: 0 0 20px; height: 20px; border-radius: 50%; border: 1.5px solid #cfccc5; display: inline-flex; align-items: center; justify-content: center; font-size: 12px; }
.checklist a.ok .tick { background: var(--good); border-color: var(--good); color: #fff; }
/* setup wizard */
.setup { display: grid; grid-template-columns: 240px 1fr; min-height: 100vh; }
.setup aside { background: #18232c; color: #cfd8df; padding: 28px 18px; }
.setup aside .brand { color: #fff; font-weight: 700; font-size: 16px; margin-bottom: 26px; }
.setup aside ol { list-style: none; padding: 0; margin: 0; }
.setup aside li a, .setup aside li span { display: flex; gap: 10px; align-items: center; padding: 8px 8px; border-radius: 6px; color: #cfd8df; }
.setup aside li.on a { background: #2b4050; color: #fff; }
.setup aside .num { flex: 0 0 22px; height: 22px; border-radius: 50%; border: 1.5px solid #4b5d6a; display: inline-flex; align-items: center; justify-content: center; font-size: 12px; }
.setup aside li.done .num { background: var(--good); border-color: var(--good); color: #fff; }
.setup main { padding: 36px 48px; max-width: 980px; }
.lead { font-size: 15px; color: var(--muted); margin: 0 0 22px; max-width: 680px; line-height: 1.5; }
.actions { display: flex; gap: 10px; align-items: center; margin-top: 20px; }
.copy { font-family: ui-monospace, monospace; font-size: 12px; background: #f0efea; padding: 8px 10px; border-radius: 6px; word-break: break-all; }
.dates input { width: 100%; }
@media (max-width: 900px) { .setup { grid-template-columns: 1fr; } .checklist { grid-template-columns: 1fr; } .setup main { padding: 20px 16px; } }
.yeartabs { display: flex; gap: 6px; margin: 0 0 16px; flex-wrap: wrap; }
.yeartabs a { padding: 8px 14px; border-radius: 8px; background: #fff; border: 1px solid var(--line); color: var(--ink); font-weight: 600; font-size: 13px; }
.yeartabs a small { display: block; font-weight: 400; color: var(--muted); font-size: 11.5px; }
.yeartabs a.on { background: var(--accent); border-color: var(--accent); color: #fff; }
.yeartabs a.on small { color: #dbe8f2; }
.yeartabs a:hover { text-decoration: none; }
.small-tabs a { padding: 6px 12px; }
.statepick { display: grid; grid-template-columns: repeat(auto-fill, minmax(210px, 1fr)); gap: 6px; }
.statepick .st { display: flex; flex-wrap: wrap; gap: 4px 8px; align-items: center; padding: 6px 8px; border: 1px solid var(--line); border-radius: 8px; font-size: 13px; cursor: pointer; }
.statepick .st span:not(.plat) { color: var(--muted); }
.statepick .st.on { border-color: var(--accent); background: var(--accent-soft); }
.plat { font-size: 11px; font-weight: 600; padding: 1px 7px; border-radius: 10px; white-space: nowrap; }
.p-SBE { background: #f3e8fb; color: #6b2fa0; }
.p-FFM { background: var(--accent-soft); color: var(--accent); }
.p-SBE-FP { background: var(--warn-soft); color: var(--warn); }
tr.unanswered td { background: #fffaf0; }
.tickbtn { width: 24px; height: 24px; border-radius: 50%; padding: 0; background: #fff; border: 1.5px solid #cfccc5; color: #fff; font-size: 13px; }
.tickbtn.ok { background: var(--good); border-color: var(--good); }
tr.done-row b { color: var(--muted); font-weight: 500; }
.nitem { border: 1px solid var(--line); border-radius: 8px; padding: 10px 12px; margin-bottom: 10px; background: #fff; }
.nitem.off { opacity: .55; }
a.alert { display: block; background: var(--accent-soft); color: var(--accent); border: 1px solid #c9dceb; border-radius: 8px; padding: 9px 14px; margin-bottom: 10px; font-weight: 600; }
a.alert:hover { text-decoration: none; background: #dbe8f2; }
/* commissions */
.t-good { background: var(--good-soft); color: var(--good); }
.t-warn { background: var(--warn-soft); color: var(--warn); }
.t-bad { background: var(--bad-soft); color: var(--bad); }
.t-info { background: var(--accent-soft); color: var(--accent); }
.resfilter { display: flex; flex-wrap: wrap; gap: 6px; margin: 0 0 12px; }
.resfilter a { text-decoration: none; border: 1px solid var(--line); border-radius: 14px; padding: 3px 10px; font-size: 12px; color: var(--ink); background: var(--panel); }
.resfilter a.on { border-color: var(--accent); background: var(--accent-soft); color: var(--accent); font-weight: 600; }
.line-actions { display: flex; gap: 6px; flex-wrap: wrap; align-items: center; min-width: 300px; }
.line-actions form { margin: 0; }
.line-actions input { width: 80px; padding: 3px 6px; font-size: 12px; }
.line-actions button { padding: 3px 8px; font-size: 12px; }
tr.resolved td { opacity: .55; }
.card input, .card select, .card textarea { max-width: 100%; box-sizing: border-box; }
/* tasks */
.task-list { list-style: none; margin: 0; padding: 0; }
.task-row { display: grid; grid-template-columns: 30px 1fr; gap: 10px; padding: 9px 0; border-top: 1px solid var(--line); align-items: start; }
.task-row:first-child { border-top: 0; }
.task-row.hi .task-main > a { font-weight: 650; }
.task-row.isdone .task-main > a { text-decoration: line-through; color: var(--muted); }
.tick-btn { width: 24px; height: 24px; border-radius: 50%; border: 2px solid #b9c2cb; background: #fff; color: var(--good); padding: 0; font-weight: 700; line-height: 18px; }
.task-row.isdone .tick-btn { border-color: var(--good); background: var(--good-soft); }
.task-row form { margin: 0; }
/* calendar */
.cal-wrap { overflow-x: auto; border: 1px solid var(--line); border-radius: 10px; background: var(--panel); }
.cal { table-layout: fixed; min-width: 760px; }
.cal th { position: static; text-align: center; }
.cal td { height: 108px; vertical-align: top; padding: 4px 5px; border-right: 1px solid var(--line); }
.cal td:last-child { border-right: 0; }
.cal td.other { background: #fafaf8; color: var(--muted); }
.cal td.today .dnum { background: var(--accent); color: #fff; border-radius: 10px; padding: 0 6px; display: inline-block; }
.cal tr:hover td { background: inherit; }
.dnum { font-size: 12px; font-weight: 600; margin-bottom: 3px; }
.ev { display: block; font-size: 11.5px; line-height: 1.3; padding: 2px 5px; border-radius: 4px; margin-bottom: 2px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; text-decoration: none; }
a.ev:hover { text-decoration: none; filter: brightness(.96); }
.ev.appointment { background: var(--accent-soft); color: var(--accent); }
.ev.task { background: #eef0f3; color: var(--ink); }
.ev.task.high { background: var(--bad-soft); color: var(--bad); }
.ev.deadline { background: var(--warn-soft); color: var(--warn); font-weight: 600; }
.legend-row { display: flex; gap: 8px; flex-wrap: wrap; margin-bottom: 10px; }
.legend-row .ev { display: inline-block; }
.sugg { display: flex; gap: 10px; justify-content: space-between; align-items: center; padding: 10px 0; border-top: 1px solid var(--line); }
.sugg:first-of-type { border-top: 0; }
.navcount { display: inline-block; min-width: 18px; padding: 0 5px; border-radius: 9px; background: var(--bad); color: #fff; font-size: 11px; line-height: 18px; text-align: center; margin-left: 4px; }
.inline-add { display: grid; grid-template-columns: 1fr 140px auto; gap: 6px; margin-top: 8px; }
/* pipeline board */
.board { display: grid; grid-template-columns: repeat(6, minmax(190px, 1fr)); gap: 10px; overflow-x: auto; padding-bottom: 8px; }
.board .col { background: #f1f2ef; border-radius: 10px; padding: 8px; min-height: 260px; }
.board .col.over { outline: 2px dashed var(--accent); }
.board .col header { display: flex; flex-direction: column; gap: 2px; padding: 2px 4px 8px; }
.board .col-won { background: var(--good-soft); } .board .col-lost { background: #f3eeee; }
.deal { background: var(--panel); border: 1px solid var(--line); border-radius: 8px; padding: 8px 9px; margin-bottom: 8px; cursor: grab; }
.deal.dragging { opacity: .5; }
.deal a { text-decoration: none; color: var(--ink); }
.deal form.move { display: flex; gap: 4px; margin-top: 6px; flex-wrap: wrap; }
.deal form.move select { font-size: 12px; padding: 3px 4px; max-width: 100%; }
.deal .lostwhy { display: none; }
.deal form.asklost .lostwhy { display: block; }
.board .empty { padding: 4px; }
.legend.inline { display: flex; gap: 14px; font-size: 12.5px; color: var(--muted); }
.legend.inline i { display: inline-block; width: 10px; height: 10px; border-radius: 2px; margin-right: 5px; vertical-align: -1px; }
.chartvars { --s1: #4f6bed; --s2: #13a08f; --s3: #f0a020; --s4: #e0574f; --s5: #8b5cf6; --s6: #94a3b8; --d-line: var(--line); --d-muted: var(--muted); }
.g1-3 { grid-template-columns: minmax(200px, 1fr) 3fr; }
.rule { display: grid; grid-template-columns: 1.4fr 1fr 1.4fr auto; gap: 6px; margin-bottom: 6px; }
tr.warnrow td { background: var(--warn-soft); }
/* public pages: survey, portal, lead form */
.pub .login h1 { font-size: 22px; }
.nps { display: grid; grid-template-columns: repeat(11, 1fr); gap: 4px; margin-top: 14px; }
.nps button { padding: 10px 0; font-weight: 650; }
.nps-ends { display: flex; justify-content: space-between; margin-top: 6px; }
@media (max-width: 520px) { .nps { grid-template-columns: repeat(6, 1fr); } }
.npsbars { display: grid; grid-template-columns: repeat(11, 1fr); gap: 6px; height: 130px; align-items: end; }
.npsbars div { height: 100%; display: flex; flex-direction: column; justify-content: flex-end; align-items: center; gap: 4px; }
.npsbars span { width: 100%; background: #c9d1d8; border-radius: 4px 4px 0 0; min-height: 2px; }
.npsbars span.bad { background: var(--bad); } .npsbars span.good { background: var(--good); }
.npsbars small { font-size: 11px; color: var(--muted); }
.portal { max-width: 860px; margin: 0 auto; padding: 24px 16px 48px; }
.portal-head { display: flex; justify-content: space-between; align-items: end; gap: 12px; margin-bottom: 14px; flex-wrap: wrap; }
.pol { padding: 8px 0; border-top: 1px solid var(--line); } .pol:first-of-type { border-top: 0; }
.hp { position: absolute; left: -10000px; width: 1px; height: 1px; overflow: hidden; }
.embed { background: transparent; } .embed .login { margin: 0 auto; box-shadow: none; }
pre.code { background: #f4f5f2; border: 1px solid var(--line); border-radius: 8px; padding: 10px; font-size: 12px; overflow-x: auto; white-space: pre; }
/* help */
.help-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); gap: 14px; }
.help-link { padding: 5px 0; border-top: 1px solid var(--line); } .help-link:first-of-type { border-top: 0; }
.prose { font-size: 15px; line-height: 1.6; max-width: 70ch; } .prose p { margin: 0 0 12px; } .prose li { margin-bottom: 6px; }
.prose code, .sub code { background: #f0efea; padding: 1px 5px; border-radius: 4px; font-size: 13px; }
.news { padding: 12px 0; border-top: 1px solid var(--line); } .news:first-child { border-top: 0; }

/* KPI tiles on work pages (pipeline, forecast, surveys) */
.kpis { display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; }
.kpis .kpi { background: var(--panel); border: 1px solid var(--line); border-radius: 10px; padding: 12px 14px; }
.kpis .kpi .label { font-size: 12.5px; color: var(--muted); }
.kpis .kpi .value { font-size: 24px; font-weight: 700; margin-top: 2px; }
.forecast-card .kpis .kpi { background: var(--bg, #fafaf8); }

input, select, textarea { box-sizing: border-box; max-width: 100%; }
.inline-add > *, .form-grid > * { min-width: 0; }
.inline-add { grid-template-columns: minmax(0, 1fr) minmax(0, 130px) auto; }
.startfrom { display: flex; flex-wrap: wrap; gap: 6px; }

/* phones and small tablets: the side menu becomes a top bar with a Menu button */
@media (max-width: 900px) {
  body { grid-template-columns: 1fr; }
  nav.side { position: sticky; top: 0; z-index: 20; padding: 10px 14px; max-height: 100vh; overflow-y: auto; }
  nav.side .brand { padding: 2px 4px; }
  .menu-btn { display: inline-block; }
  nav.side .navlinks { display: none; padding-top: 8px; }
  nav.side.open .navlinks { display: flex; }
  nav.side a { padding: 11px 10px; }
  nav.side .who { margin-top: 10px; }
  .g4, .g2, .g3-1, .g1-3 { grid-template-columns: 1fr; }
  main { padding: 16px; }
  .card { overflow-x: auto; }
  h1 { font-size: 22px; }
  .toolbar { flex-wrap: wrap; }
  .kpis { grid-template-columns: 1fr 1fr; }
  .form-grid { grid-template-columns: 1fr; }
  .form-grid .full { grid-column: auto; }
  .rule { grid-template-columns: 1fr 1fr; }
  .inline-add { grid-template-columns: 1fr auto; }
  .doc-upload { grid-template-columns: 1fr; }
  .inline-add input[type=date] { grid-column: 1; }
  .board { grid-template-columns: repeat(6, 78vw); scroll-snap-type: x mandatory; }
  .board .col { scroll-snap-align: start; }
  input, select, textarea, button { font-size: 16px; }   /* stops phones zooming into form fields */
}
.npsbars span.zero { background: var(--line); }
/* paperwork */
.checklist-mini { list-style: none; margin: 10px 0 4px; padding: 0; }
.checklist-mini li { display: grid; grid-template-columns: 22px 1fr auto; gap: 8px; align-items: start; padding: 8px 0; border-top: 1px solid var(--line); }
.checklist-mini li:first-child { border-top: 0; }
.checklist-mini .dot { width: 20px; height: 20px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-size: 12px; font-weight: 700; }
.checklist-mini .ok .dot { background: var(--good-soft); color: var(--good); }
.checklist-mini .todo .dot { background: var(--warn-soft); color: var(--warn); }
.checklist-mini .warn .dot { background: var(--bad-soft); color: var(--bad); }
h3.mini { font-size: 12px; text-transform: uppercase; letter-spacing: .5px; color: var(--muted); margin: 14px 0 4px; }
.doc-upload { display: grid; grid-template-columns: minmax(0, 1.4fr) minmax(0, 1fr) minmax(0, 1fr) auto; gap: 6px; margin-top: 10px; align-items: center; }
.sigpad { border: 1px dashed #9aa5ad; border-radius: 8px; background: #fff; width: 100%; height: 150px; touch-action: none; display: block; }
.doctext { background: #fbfbf9; border: 1px solid var(--line); border-radius: 8px; padding: 14px 16px; line-height: 1.55; max-height: 380px; overflow: auto; }
.doctext p { margin: 0 0 10px; }
td.lic-ok { color: var(--good); font-weight: 600; } td.lic-soon { color: var(--warn); font-weight: 600; } td.lic-expired { color: var(--bad); font-weight: 600; } td.lic-none { color: var(--muted); }
.hrow { display: flex; justify-content: space-between; gap: 8px; align-items: center; padding: 5px 0; border-top: 1px solid var(--line); font-size: 13.5px; }
.hrow:first-of-type { border-top: 0; } .hrow form { margin: 0; }
.callrow { padding: 6px 0; border-top: 1px solid var(--line); }
.callrow audio { width: 100%; height: 32px; margin-top: 4px; display: block; }
.pill.stage-connect { background: #eef0f3; color: var(--ink); } .pill.stage-needs { background: var(--accent-soft); color: var(--accent); }
.pill.stage-pending { background: var(--warn-soft); color: var(--warn); } .pill.stage-enrolled { background: #e8f0fb; color: #2b5ea8; }
.pill.stage-active { background: var(--good-soft); color: var(--good); } .pill.stage-lost { background: #f1eded; color: #8a5a5a; }
.mbi { display: flex; gap: 6px; } .mbi input { flex: 1; font-family: ui-monospace, monospace; letter-spacing: .5px; }
.stagebox summary { cursor: pointer; font-size: 12px; } .stagebox form input, .stagebox form select { font-size: 12px; padding: 4px; }
.needs-form h2 { margin: 12px 0 0; font-size: 16px; } .soa-box { border: 1px solid var(--line); border-radius: 10px; padding: 12px; background: #fafbfc; display: grid; gap: 8px; }
.happy { display: flex; gap: 12px; flex-wrap: wrap; align-items: center; } .happy label { display: inline-flex; gap: 4px; align-items: center; }
.agent-head { display: flex; gap: 14px; align-items: center; margin: 4px 0 10px; } .agent-photo { width: 72px; height: 72px; border-radius: 50%; object-fit: cover; }
.change-row { display: grid; grid-template-columns: 220px 1fr; gap: 12px; padding: 10px 0; border-bottom: 1px solid var(--line); }
.change-row.done { opacity: .6; } .changes { margin: 8px 0; } .rxbox { display: inline-block; margin-left: 6px; } .rxbox summary { cursor: pointer; }
@media (max-width: 700px) { .change-row { grid-template-columns: 1fr; } }
.ai-row { display: grid; grid-template-columns: auto 1fr auto; gap: 10px; align-items: center; padding: 7px 0; border-bottom: 1px solid var(--line); }
.ai-row:last-child { border-bottom: 0; } .stage-bars .sb { display: grid; grid-template-columns: 130px 1fr 40px; gap: 8px; align-items: center; margin: 6px 0; font-size: 13px; }
.stage-bars .bar { background: #eef0f3; border-radius: 4px; height: 10px; } .stage-bars .bar i { display: block; height: 10px; border-radius: 4px; background: var(--accent); }
tr.me td { background: var(--accent-soft); } td.good { color: var(--good); } td.bad { color: var(--warn); }
@media (max-width: 700px) { .ai-row { grid-template-columns: 1fr; } }
table.rts td, table.rts th { text-align: center; font-size: 12px; white-space: nowrap; } table.rts td:first-child, table.rts th:first-child { text-align: left; }
.rts-ready { background: var(--good-soft); color: var(--good); font-weight: 700; } .rts-missing { background: var(--warn-soft); color: var(--warn); }
.rts-contracting { background: var(--accent-soft); color: var(--accent); } .rts-none, .rts-declined { color: var(--muted); }
.qs { white-space: pre-wrap; font-size: 13px; background: #fafbfc; border: 1px solid var(--line); border-radius: 8px; padding: 10px; margin: 8px 0; font-family: inherit; }
.hrow > span { min-width: 0; flex: 1 1 auto; } .hrow > form, .hrow > .small:last-child { flex: 0 0 auto; }

/* --- in-person appointments on a tablet --------------------------------------------------------------------------- */
.appt { max-width: 980px; }
.appt-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 12px; flex-wrap: wrap; }
.appt-head h1 { font-size: 26px; }
ol.appt-steps { list-style: none; margin: 8px 0 0; padding: 0; display: grid; gap: 14px; }
.step { display: grid; grid-template-columns: 44px minmax(0, 1fr); gap: 14px; background: var(--panel); border: 1px solid var(--line);
        border-radius: 14px; padding: 18px 20px; }
.step-num { width: 40px; height: 40px; border-radius: 50%; background: var(--accent-soft); color: var(--accent); font-weight: 700;
            font-size: 18px; display: flex; align-items: center; justify-content: center; }
.step-top { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; margin-bottom: 4px; }
.step-top h2 { margin: 0; font-size: 18px; }
.step-body > p { margin: 4px 0 10px; }
.step-form { display: grid; gap: 12px; margin-top: 10px; }
.step-form.row, .step-form .row { display: flex; flex-wrap: wrap; gap: 12px; align-items: flex-end; }
.step-form label { display: flex; flex-direction: column; gap: 4px; }
.step-form .grow { flex: 1 1 260px; }
fieldset.checks { border: 1px solid var(--line); border-radius: 10px; padding: 8px 12px 10px; margin: 0; display: grid;
                  grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); gap: 2px 14px; }
label.check.big { display: flex; flex-direction: row; align-items: center; gap: 10px; min-height: 44px; font-size: 15px; color: var(--ink); }
label.check.big input { width: 22px; height: 22px; flex: none; }
button.big, .btn.big { min-height: 48px; padding: 12px 20px; font-size: 16px; font-weight: 600; border-radius: 10px;
                       display: inline-flex; align-items: center; justify-content: center; text-decoration: none; }
.step-form > button.big { justify-self: start; }
.needs-sum { display: grid; grid-template-columns: repeat(auto-fill, minmax(180px, 1fr)); gap: 8px 16px; background: #fbfbf9;
             border: 1px solid var(--line); border-radius: 10px; padding: 10px 12px; margin: 6px 0; }
label.camera { position: relative; flex-direction: row !important; align-items: center; justify-content: center; min-height: 48px;
               padding: 12px 18px; border: 2px dashed #9aa5ad; border-radius: 10px; cursor: pointer; font-weight: 600; color: var(--accent);
               background: #fff; }
label.camera input { position: absolute; inset: 0; opacity: 0; cursor: pointer; }
label.camera.has { border-style: solid; border-color: var(--good); color: var(--good); background: var(--good-soft); }
ul.doc-list { margin: 10px 0 0; padding-left: 18px; }

/* the client-facing hand-over screens */
.handback-wrap { max-width: 560px; margin: 0 auto; padding: 40px 16px; display: grid; gap: 16px; }
.handback-card { text-align: center; padding: 28px 24px; border-radius: 16px; }
.handback-card h1 { font-size: 30px; margin: 10px 0 8px; }
.handback-card .lead { font-size: 19px; margin: 4px 0; }
.handback-check { width: 64px; height: 64px; border-radius: 50%; background: var(--good-soft); color: var(--good); margin: 0 auto;
                  display: flex; align-items: center; justify-content: center; }
.handback-card.unlock { text-align: left; display: grid; gap: 12px; }
.handback-card.unlock h2 { font-size: 17px; margin: 0; }
.handback-card.unlock label { display: grid; gap: 6px; font-size: 14px; color: var(--muted); }
.handback-card.unlock input { font-size: 22px; letter-spacing: .2em; padding: 10px 12px; }
.flash.bad { background: var(--bad-soft); border-color: #efc7c2; color: var(--bad); }
body.pub:has(.handback-bar) { padding-bottom: 76px; }
.handback-bar { position: fixed; left: 0; right: 0; bottom: 0; z-index: 30; display: flex; justify-content: space-between; align-items: center; gap: 12px;
                background: #18232c; color: #e8eef2; padding: 12px 16px calc(12px + env(safe-area-inset-bottom, 0px)); font-size: 15px; }
.handback-bar .btn { min-height: 44px; display: inline-flex; align-items: center; }

/* touch screens (tablets): bigger targets, larger client-facing text */
@media (pointer: coarse) {
  button, .btn, input, select { min-height: 44px; }
  .btn, button { display: inline-flex; align-items: center; justify-content: center; }
  input[type=checkbox], input[type=radio] { min-height: 0; width: 20px; height: 20px; }
  nav.side a { padding: 11px 10px; }
  td, th { padding: 10px 12px; }
  input, select, textarea, button { font-size: 16px; }
  .pub { font-size: 16px; }
  .pub .doctext { font-size: 17px; line-height: 1.6; }
  .pub label.check { min-height: 44px; font-size: 16px; }
  .pub .sigpad { height: 200px; }
  .pub h1 { font-size: 26px; }
}
/* iPad portrait and landscape */
@media (min-width: 740px) and (max-width: 1194px) {
  .appt-head h1 { font-size: 28px; }
  .step { padding: 20px 22px; }
}
@media (max-width: 600px) { .step { grid-template-columns: 1fr; } .step-num { display: none; } }

/* client-facing forms: larger type and targets on every device (many signers are older) */
.pub { font-size: 16px; }
.pub .doctext { font-size: 16px; line-height: 1.6; }
.pub label.check { min-height: 40px; display: flex; align-items: center; gap: 10px; font-size: 16px; }
.pub input[type=checkbox], .pub input[type=radio] { width: 20px; height: 20px; flex: none; }
.pub button:not(.ghost) { min-height: 46px; padding: 10px 22px; font-size: 16px; font-weight: 600; }
.pub .sigpad { height: 190px; }

/* Language switch on client-facing forms (English, Español, 简体中文, 繁體中文) */
.langpick{display:flex;flex-wrap:wrap;gap:4px;justify-content:flex-end}
.langpick a,.langpick span{font-size:14px;padding:6px 10px;border-radius:999px;border:1px solid var(--line);text-decoration:none;line-height:1.2;min-height:32px;display:inline-flex;align-items:center}
.langpick span[aria-current]{background:var(--accent);border-color:var(--accent);color:#fff;font-weight:600}
.pub .langpick a,.pub .langpick span{font-size:16px;padding:8px 12px;min-height:40px}
:lang(zh){font-family:"PingFang SC","PingFang TC","Hiragino Sans GB","Noto Sans CJK SC","Noto Sans CJK TC","Microsoft YaHei","Microsoft JhengHei",system-ui,sans-serif}
:lang(zh-Hant){font-family:"PingFang TC","Noto Sans CJK TC","Microsoft JhengHei","PingFang SC",system-ui,sans-serif}

/* Phone appointments */
.modepick{display:inline-flex;border:1px solid var(--line);border-radius:999px;overflow:hidden}
.modepick a,.modepick span{padding:10px 16px;min-height:44px;display:inline-flex;align-items:center;text-decoration:none;font-weight:600}
.modepick span[aria-current]{background:var(--accent);color:#fff}
.phone-flag{margin-bottom:14px}
.waiting{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:8px;background:#fff7e6;border:1px solid #f0d9a8;margin:8px 0}
.waiting .dot{width:10px;height:10px;border-radius:50%;background:#d48a00;flex:none;animation:pulse 1.6s ease-in-out infinite}
@keyframes pulse{0%,100%{opacity:1}50%{opacity:.3}}
@media (prefers-reduced-motion:reduce){.waiting .dot{animation:none}}
.copylink{display:flex;gap:8px;margin-top:6px}.copylink input{flex:1;font-family:ui-monospace,monospace;font-size:13px}
#updated{position:fixed;bottom:16px;left:50%;transform:translateX(-50%);z-index:20;box-shadow:0 4px 16px rgba(0,0,0,.15)}